Agreement of Sale

An agreement of sale or order only becomes such once we have received a properly completed order and payment is either authorized or received into our bank account. Our terms and conditions are legally binding and by continuing with a transaction, you are automatically confirming that you have read and understood our terms and conditions.

Returns & Refund

WE DO NOT OFFER REFUNDS - WE ONLY OFFER EXCHANGE WITHIN 7 DAYS FOR PRODUCT OF A SIMILAR VALUE OR ABOVE.

Stock Availability

Stocks of all goods are limited, but we will notify you if an item or items are sold out and we are no longer able to complete your order. We have an ordering policy of 7 working days should the item be out of stock.

Delivery Exceptions

Some products may not be delivered to foreign countries according to our distribution licensing agreements or due to export regulations.

Expected Delivery Periods

We ship products Monday through Friday. We aim to have your product shipped within 24 hours (2 business days) of receiving payment confirmation. These delivery times are calculated from the time we receive confirmation of payment on the order in question.

Free Shipping

This delivery is applicable to customers all over South Africa. Delivery takes 5 to 7 days with no exceptions. 

Overnight Shipping

Major centers, such as Pretoria, JHB, Bloemfontein, Cape Town, George, PE, East London, Durban, Pietermaritzburg and Nelspruit should have a 1 to 2 day delivery period. Delivery outside these city centers is usually within 3 working days.

Tracking Order Delivery:

Our courier company will send your an email with details of the order and delivery times. They will contact you on the contact numbers provided to confirm delivery times and details.

If an item is missing from your shipment:

Contact us either by E-mail: (info@electromart.co.za) or by telephone: 011 022 5531 within 24 hours of the delivery having taken place. Please have your Order Number ready.

 

Software Compatibility

Almost all computer based diagnostic tools are compatible with Windows XP & Windows 7 (Further system update and steps might be required for Windows 8 & 10). In-store software installation is done at a non-negotiable rate of R200; some computers might have to be left overnight for installation depending on complexity. This arrangement will be confirmed by Sales agent. 

Amounts Payable by You

VAT is payable for all orders originating in South Africa, but VAT is not applicable to orders with both an international billing & shipping address. Import duties may be payable on shipped goods in foreign countries, but since we are not able to accurately calculate these costs, the buyer will be responsible for paying such charges.

Sales Records

You are responsible for retaining your own record of sales and transactions.

Liability

We, nor our agents, are responsible for any damage or loss of services that may result from not being able to use this website for any reason. Nor do we claim that the entire website is completely free of errors & will be available 100% of the time. You are encouraged to contact us regarding any errors, omissions & accessibility issues. We are also not responsible for any damage or loss of services that may result from the use of products acquired from this site.

Governing Law & Jurisdiction

This business is operated from the Republic of South Africa and is therefore governed by South African law. The parties hereby agree transactions concluded between them and constituted on these terms and conditions shall be construed in accordance with South African law and that all disputes between them relating to the terms hereof will be subject to the exclusive jurisdiction of the Gauteng Provincial Division of the High Court of the Republic of South Africa.

Security

Any person that delivers or attempts to deliver damaging code to this website or in an effort to gain unauthorized access, will be making themselves liable to prosecution and civil damages in the event that we suffered any damage or loss. You agree and assure us that your login name and password will be for your personal use only, will not be disclosed to a third party & that you are liable for any orders & payments made with your login name and password.

Communication

By using this website you consent to receiving electronic communications from us to your provided email address & that such communications will satisfy any legal requirements & that communications do not need to be "in writing" to be considered legal.

Company Information

This website is run by Electromart (Pty) Ltd, a private company incorporated in South Africa.

Export Restrictions

The offering on this website is available to South African residents/clients and neighbouring African countries.

Contact Details

Telephonic Support: 011-022-5531 / 072-304-1539 | Email Support: info@electromart.co.za | Sales support: sales@electromart.co.za