SHIPPING & DELIVERY
Returns & Refund
WE DO NOT OFFER REFUNDS - WE ONLY OFFER EXCHANGE FOR PRODUCT OF A SIMILAR VALUE OR ABOVE.
Stocks of all goods are limited, but we will notify you if an item or items are sold out and we are no longer able to complete your order. We have an ordering policy of 7 days should the item be out of stock.
Some products may not be delivered to foreign countries according to our distribution licensing agreements or due to export regulations.
Expected Delivery Periods
We ship products Monday through Friday. We aim to have your product shipped within 24 hours (2 business days) of receiving payment confirmation. These delivery times are calculated from the time we receive confirmation of payment on the order in question.
Major centers, such as Pretoria, JHB, Bloemfontein, Cape Town, George, PE, East London, Durban, Pietermaritzburg and Nelspruit should have a 1 to 2 day delivery period. Delivery outside these city centers is usually within 3 working days.
Shipping Outside South Africa (to Sub-Saharan countries only)
Deliveries to Sub-Saharan countries are only "To Door" using a competent courier service like FedEx. Delivery usually takes place within 2-4 weeks but is dependent on delays that may arise, but not exclusive too customs & seasonal peaks in postal volumes. In the latter cases delivery may take up to 12 weeks. Where delays and stock shortages occur, every reasonable effort will be made to inform the buyer.
Tracking Order Delivery:
Our courier company will send your an email with details of the order and delivery times. They will contact you on the contact numbers provided to confirm delivery times and details.
If an item is missing from your shipment:
Contact us either by E-mail: (email@example.com) or by telephone: 011 022 5531 within 24 hours of the delivery having taken place. Please have your Order Number ready.
Guarantee and 7 days exchange policy
Hardware purchased from us is warranted against defects in materials and workmanship for a period of one year from placing the order. This is a "Return to Factory" warranty, meaning defective hardware must be returned to us at the customer's expense. We will ship repaired or replacement goods to the customer at our expense using a comparable method of shipment. You must contact us via e-mail and receive a Exchange Authorization prior to returning any merchandise. If you are not satisfied with our product for any reason within 7 days from date of purchase, you must contact us via email and receive a Exchange Authorization prior to returning your merchandise to us for an exchange, less any shipping, taxes and duties. Software that has been purchased and downloaded is NOT covered by the 7-day return policy! NO refunds will be issued on Software that has been downloaded.
WE DO NOT OFFER REFUNDS - WE OFFER EXCHANGE FOR PRODUCT OF A SIMILAR VALUE OR ABOVE.